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About Smithville Telephone




New Customers







  To sign up for business or residential telephone service, please call our main office in Ellettsville, IN at (812) 876-2211, our office in French Lick, IN at (812) 936-4511 or 1-(800)-742-4084 toll free (Indiana only).

Office hours are from 8
a.m. to 5 p.m., Monday through Friday (except holidays).

New Service Charges

If your home has previously been serviced, no visit is required.
Installation time frame: 3-4 business days*.
Cost: $30.

If your home has never been serviced, a visit is required. We will also need a signed "drop permit" (permission to bury the line to your home from our facility).
Installation time frame: 7-14 business days*.
Cost: $65, plus $20 per new jack installed.
 

Second Line Charges

If you've had a second line before, no visit is required.
Installation time frame: 3-4 business days*.
Cost: $30.

If you have never had a second line, a visit is required.
Installation time frame: 7-14 business days*.
Cost: $65, plus $8 for each existing jack we change to a new number, or $20 per new jack installed.
  Billing Information
Payment of Bills
Your payment is due upon receipt. You have 17 days after the postmark to pay before late charges apply.

Your telephone bill will include charges for local service and equipment. Your service is billed one month in advance.
  How to Avoid Disconnection
If your payment is not received by the original billing due date, a Reminder/Disconnect notice will be mailed. Disconnection will be made seven business days from the postmark on the Reminder/Disconnect notice. (Returned checks constitute non-payment.) You may obtain a copy of our policy by contacting our business office. Failure to receive a bill does not constitute waiving the Disconnection policy.
  Automatic Bill Payment Plan Available

Our new Automatic Bill Payment provides a hassle-free monthly deduction of your telephone bill from your checking or savings account on the date the bill is due. All transactions are listed on your checking or savings bank account statement each month. No more late payments or penalties, and no more monthly check to write. And, best of all, it's free! Come in and fill out an application or print one off by clicking the link below. Please bring or send a voided check or deposit slip with your payment.

Download Automatic Bill Payment Form

Other Forms

Name Change Form
Service Drop Number Form

  Lifeline and Link-Up

Lifeline and Link-Up are federal programs that help income-eligible consumers afford local telephone service. The programs are administered by local telephone companies. Lifeline and Link-up will not help with long distance costs, but ask your long distance provider about possible discounts.

Important note:
Lifeline and Link-up applications must be submitted directly to your local phone company.

How these programs can benefit you:

Lifeline provides a monthly discount on basic local telephone service for eligible consumers. The Lifeline program is available for only one phone line per eligible home.

Link-Up provides eligible consumers with discounts on connection charges for new local telephone service and may enable you to finance your portion of the connection charges interest-free for one year. The discount is available for only one telephone line per eligible home.

Are you eligible?
Consumers enrolled in one or more of the following assistance programs may qualify for Lifeline and Link-Up benefits:

* Medicaid
* Supplemental Security Income (SSI)
* Low Income Home Energy Assistance Program (LIHEAP)
* Temporary Assistance to Needy Families (TANF)
* Food Stamps
* National School Free Lunch Program
* Federal Public Housing Assistance or Section 8

As of 6-22-05, a consumer will also qualify for Lifeline/Link-Up if his or her household income is at or below 135% of the federal poverty guidelines. Information regarding the poverty guidelines is available from the U.S. Department of Health and Human Services at www.hhs.gov or 1-877-696-6775.

The following conditions are required for Lifeline and Link-Up eligibility:

* Telephone service must be listed in your name.
* You cannot be listed as a dependent on another person’s tax return.
* Telephone service must be for your primary residence (not a business or second home)

How to apply:
A simple application is available from your local telephone company or online from the Indiana Office of Utility Consumer Counselor.

When returning the completed application to your phone company, you must include documentation showing that you participate in at least one of the public assistance programs listed in the “Are you eligible?” section on this fact sheet.

Moving Tips
If moving within the same exchange, this is considered a transfer. If your home has previously been serviced, no visit is required.
Installation time frame: 3-4 business days*.
Cost: $30.

If your home is new, a visit is required.
Installation time frame: 7-14 business days*. Cost: $65, plus $20 per new jack installed.
If moving to a different exchange within the Smithville Telephone service area, it is considered an exchange transfer.
 

Miscellaneous Tips

Any time you change your telephone number, move, or disconnect, you need to notify your Internet provider and your long distance carrier of these changes.

*approximate time frames








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